New Website FAQ
Yes! The changes to the website have been a long time coming. Mark Holowaychuk is still Owner/CEO, and our fantastic team is still the same.
No, but you WILL have to update your password. Simply click “Reset My Password”. You can also locate this page by clicking "My Account" and then "Reset My Password".
Click on “My Account” and then “Create New Account”, Fill in All required fields, and click “Create An Account”
We accept Visa, Mastercard, American Express, and PayPal. We no longer accept INTERAC Online.
We are an online store with 1 Warehouse in Oakville, Ontario.
No, we do not sell any prescription medications, we sell health products all of which are approved by Health Canada and have an NPN number.
Vitamart.ca provides you with a personalized shopping experience to help empower a healthy lifestyle. Since we are an online company we save you anywhere from 10-30% of the cost of your supplements compared to a brick and mortar store. We have 1 warehouse in Oakville Ontario and we offer several shipping options to make shipping times across Canada as fast as possible!
At this time we do not offer pick-ups at either of our locations.
Your order will ship from Oakville, Ontario.
YES! We are a proudly Canadian owned and operated company and all prices on Vitamart.ca are in Canadian dollars.
We completely understand your concern about your probiotics. Our probiotics are not shipped with ice packs, but they are stored in the refrigerator at our facility. In my experience, the strains in a probiotic supplement are destroyed more due to humidity vs. temperature. A probiotic supplement that has 50 billion active cells actually has double this amount to account for temperature fluctuations. They are manufactured to be able to survive outside of refrigeration for <30 days. Upon receiving the probiotic from our manufacturer, they are immediately stored in a humidity-controlled refrigerator at our storage facility. I know most online retailers will ship the probiotics with an ice pack, however, in summers this is actually worse for the probiotic. At 30 degrees Celsius, the ice pack usually melts, thereby increasing the humidity in the package - causing further damage to the probiotic strains. Most manufacturers that ship probiotics do not do so with ice packs, for the sole reason of increased humidity, and that’s why we don’t ship with ice packs either.
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