Canada Post Strike (We are still shipping!)

With the current Canada Post strike we just wanted to reassure our Vitamart customers that your packages will continue to be delivered as usual*. Below are frequently asked questions regarding our shipping and delivery during this time.

Updated: Nov 15, 2024

FAQ’s Regarding the Canada Post Strike

How is Vitamart shipping orders during the strike?

In preparation for the strike Vitamart has been testing out multiple non-Canada Post carriers with great success that are covered under our flat rate/free shipping options. Carriers include Fleet Optics, Intelcom, Apple Express, Purolator, UPS, among others. Your order will be quickly shipped out with tracking and delivered on time with a reliable alternative delivery service.

Have the delivery times changed?

These carriers have provided reliable and in most cases faster delivery times than Canada Post. Overall the service has been very reliable and we trust you will have a positive experience.

Are there any additional costs to this upgraded shipping service?

No. Free shipping on Canadian orders $79+ and $9.95 flat rate for orders under $79.

What if my package is in transit while the strike is going on?

Prior to the strike we started shipping with alternate carriers (shown as a RIVO tracking link) so if your tracking number is not a Canada Post tracking number your package will be delivered as usual.

If your package was shipped with Canada Post there unfortunately will be delays in your package arriving. If your parcel is in transit during the time of the strike it will be delayed until the strike ends. All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume.

What if I have a PO Box, are you able to ship to me?

If you typically ship to a PO Box, you have the option to update your shipping address to a CIVIC address (i.e. a home or business or a friend/family member's home). and make sure to click "save and continue" when updating your preferred shipping address.

To change your address, log into your Vitamart account, click the My Account tab, and select “Saved Addresses”. Then add your new preferred address information and click “Add Address” when complete. Be sure to double check that this new address shows on the check out page when you complete your order.

What do I do if I have placed a PO Box order and it hasn't been shipped?

Please contact us with an alternate address and we will update it on our end and ship with a non-Canada Post carrier.

What kind of delays can I expect with my packages?

At this time we do not have a clear answer as to when this Canada Post strike will end. When they do resume their services after the strike, they will have a much higher volume than usual and there will be significant service delays which is why we will continue to ship using our alternate carriers wherever possible.

*The exception being if you have a Canada Post PO Box which no one has access to except Canada Post

Updates will be added as new information becomes available.